Point of View

Insights & perspectives

Field notes from the work of building and scaling companies.

AIOct 8, 2026

When Software Starts Making Decisions, Whose Values Does It Follow?

Why agentic AI is forcing organizations to rethink ethics, governance, and the very design of work.

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AIOct 6, 2026

AI Agents: Why the Anatomy Matters More Than the Hype

Why leaders need a more precise model of how agents perceive, reason, remember, act, and are governed.

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AIData SovereigntySep 26, 2026

Our Data. Our Agents. Our Choice.

Why data sovereignty becomes more important, not less, in the age of AI.

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Customer Retention & GrowthAISep 15, 2026

Focus on What Matters Most. Before It Matters Most.

Building an agentic strategy for customer retention and growth — giving relationship owners super intelligence before it matters most.

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E-commerceAISep 12, 2026

Going Headless: A Double-Edged Sword

Why the most flexible e-commerce architecture is not necessarily the right one, and why AI is changing the equation.

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AI

From AI pilot to production: closing the value gap

Most AI pilots stall. A practical framework for picking use cases that actually reach the P&L.

Coming soon